After-Sales and Maintenance

Over the years, Black Arrow has developed a comprehensive range of maintenance services. Our maintenance service packages are available with a range of options designed to give our customers complete flexibility over the type of cover that best suits their requirements and budget. Our dedicated maintenance and support department is home to a team of highly-skilled, certified, and experienced engineers who undergo a regular program of training, both in-house and with the major manufacturers.

Maintenance and Support Department provides the following key Services:

Preventive Maintenance as per OEM Standards

24/7 Corrective / emergency  maintenance

24/7 hotline number for support

Maintenance Checklist

Software’s Upgrade & Support Plans

Workshop for Hardware In House repair/rectification

Root cause analysis and actions to avoid recurrences

Spare parts availability (In House Stock)

On-site support

Resolving systems related problems, or replacing/repairing components on the site where a return to the workshop is not viable

Maintenance contracts

Individually tailored contracts to provide for regular and/or preventative service attention
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