After-Sales and Maintenance
Over the years, Black Arrow has developed a comprehensive range of maintenance services. Our maintenance service packages are available with a range of options designed to give our customers complete flexibility over the type of cover that best suits their requirements and budget. Our dedicated maintenance and support department is home to a team of highly-skilled, certified, and experienced engineers who undergo a regular program of training, both in-house and with the major manufacturers.
Maintenance and Support Department provides the following key Services:
Preventive Maintenance as per OEM Standards
24/7 Corrective / emergency maintenance
24/7 hotline number for support
Maintenance Checklist
Software’s Upgrade & Support Plans
Workshop for Hardware In House repair/rectification
Root cause analysis and actions to avoid recurrences
Spare parts availability (In House Stock)
On-site support
“Resolving systems related problems, or replacing/repairing components on the site where a return to the workshop is not viable“
Maintenance contracts
“Individually tailored contracts to provide for regular and/or preventative service attention“